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Consumers have placed warranty and MOT with a service at the top of their wish lists when buying a used car. The two key features were chosen by 82% in a survey by RAC Dealer Network, when almost 2,000 motorists were questioned about their buying preferences. The survey demonstrates the necessity for car retailers …

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Motor Codes has relaunched as The Motor Ombudsman, an impartial, government-backed consumer watchdog for the automotive industry. It is the first ombudsman of its kind, offering free mediation services and regulating the UK’s motor industry through its Chartered Trading Standards Institute approved Codes of …

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A Sales Code of Practice has been launched by Motor Codes, the leading provider of Codes of Practice and Alternative Dispute Resolution for the automotive industry. The Code is designed to protect customers throughout the sales process and provide reassurance they are dealing with a reputable retailer. There has …

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Paul Newton, Chief Executive Officer of Car Care Plan, writes: Sales processes are much more transparent than they were even a few years ago and there are  wide ranges of products and services available to smooth the ownership experience into the longer-term. What better way to ensure confidence than helping to …

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Paul Newton, Chief Executive Officer of Car Care Plan, writes: Over seven million cars change hands every year – that’s a lot of customers to keep happy and, personally, I think we do a pretty good collective job. Our market has taken huge steps forward in recent years and the introduction of a Motor …

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The Consumer Rights Act 2015 came into force from 1st October and affects every business that sells directly to customers – including motor dealers. The Act is the biggest shake up in consumer rights law in a generation, seeking to simplify, strengthen and modernise previous legislation. The new law makes it …

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Tim Heavisides, Chief Executive Officer of Car Care Plan, writes: In the current economic climate, customers seem pretty risk-averse and warranties continue to play an important role for franchised dealers and independents alike. So there’s plenty of scope for the sale of extended warranty cover to …