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Car retailers’ relationships with customers have been improved following changes to the way GAP insurance can be sold. The changes, which came into effect in September 2015, included the provision of prescribed information and a deferral period between the supply of that information and the close of the sale. …

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An effective and fair incentive scheme for staff at your car retailer has many benefits. Incentives are, at their core, a system for rewarding staff for a sale – whether that’s a vehicle or an aftercare product, such as GAP insurance. It’s important, however, that incentives take into account …

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In last week’s blog, you read our top 5 tips for putting customers first. We touched on communications as an exceptionally important tool for ensuring customer satisfaction, follow-up sales of financial add-on products, boosting retention rates, as well as maintaining and improving your dealership’s …