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There are just two days until the General Data Protection Regulation (GDPR) becomes enforceable – on 25th May 2018. Based on the Information Commissioner’s Office (ICO) 12 step guide to prepare for the GDPR, here is a last minute checklist to ensure your business is compliant: What to check Complete? …

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There are any number of reasons consumers buy cars, picking brands and models that suit their lifestyle, budget, commute, family, geographical location and more. A lot of time and effort goes into making the right choice, from online research to visiting a dealership, speaking to friends to booking a test drive. …

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Car manufacturers have striven to reduce the CO2 emissions of their vehicles for decades. This has been to pass increasingly robust emissions tests, to save their customers money on fuel, to reduce their impact on the environment and appeal to an ever more environmentally conscious consumer base. The CO2 emissions …

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Good customer service is essential to success and should be at the heart of every car retailer’s business. While still important, customer service is no longer just about your sales team interacting with potential buyers when they walk into your showroom. Making a good first impression is now more than ensuring …

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Car buying is changing as the new generation of young adults – millennials – steer away from making big purchases outright and choose instead to rent, lease or use finance options. Consumers now spread out paying for a vast array of possessions over months and years – from mobile phones to furniture, …

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Guaranteed Asset Protection (GAP) can be a valuable product for customers – providing peace of mind and protecting their investment should the worst happen. Everyone knows a vehicle starts depreciating as soon as it’s driven off the forecourt and most motor insurance policies will only cover owners for the …

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Two recent surveys have produced significantly different results about how much consumers trust car retailers. The Auto Trader Market Report for September looked at 13 UK industries and asked consumers to rate their levels of trust for each. The report highlighted less than 1 in 10 consumers trust used car …

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Drivers are delaying essential vehicle repairs and servicing due to finances, research from Gocompare.com Car Insurance has revealed. The survey involving 2,000 UK motorists found 15% put off repairs over the last 12 months because they couldn’t afford to pay for them. The survey also found 37% of motorists …