Your customers should be at the heart of everything you do. Whether you’re selling vehicles or services to individual consumers or businesses, your customer service will make or break your success.
Good customer service is essential to business success. Happy customers are more likely to buy from you and return to your business next time they need a new car, MOT or service. They are also much more likely to recommend your business to family and friends. Whereas unhappy customers will not only never use your business again, they’re likely to tell others about their poor experience and broadcast their disappointment online.
In this eBook from Car Care Plan, we will explore:
• digital technology’s impact on customer service
• monitoring and handling online reviews of your business
• top tips on improving your customer service
• identifying good quality add-on products to ensure customer satisfaction
• Car Care Plan’s approach to customer service
• FREE dealer health checks to give your customer service a boost.