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In our last blog, we began looking at the key changes being introduced by the new data protection laws coming into force in the European Union (EU) from 25th May 2018. We explained how the automotive industry uses customer data at present and one of the areas of change requiring the industry’s immediate …

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Our first blog on the new data protection laws coming into force in the European Union (EU) from 25th May 2018 provided a brief overview of the changes and whether they apply to your business. You can read our introduction to the General Data Protection Regulation (GDPR) here. This week, we’ll take a closer look …

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The automotive industry must start planning and preparing for the General Data Protection Regulation (GDPR), which comes into force on 25th May 2018. The GDPR will affect all retailers and manufacturers who collect, store and process customer data – e.g. for promoting deals, sending MOT or service reminders or …

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The Financial Conduct Authority (FCA) issued new rules governing the sale of GAP insurance in September 2015 which were meant to result in better customer outcomes from more informed purchasing decisions and improved competition between add-on and standalone distribution channels. The rules include: Providing …

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One week until AM Live – Wednesday, 16th November – when Car Care Plan will tell an audience of 500+ automotive industry delegates how regulation changes one year ago lead to a surprising boost in GAP sales. After the changes in September 2015, consumers are now focused on quality over price, Allan Lewis, …

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A Sales Code of Practice has been launched by Motor Codes, the leading provider of Codes of Practice and Alternative Dispute Resolution for the automotive industry. The Code is designed to protect customers throughout the sales process and provide reassurance they are dealing with a reputable retailer. There has …

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The motor industry has joined the chorus of British businesses calling for the UK government to calm concerns, safeguard sectors and maintain economic stability. The referendum to decide Britain’s membership of the EU – which led to a 52% majority voting in favour of leaving – has sparked turbulence in …

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Paul Newton, Chief Executive Officer of Car Care Plan, writes: Over seven million cars change hands every year – that’s a lot of customers to keep happy and, personally, I think we do a pretty good collective job. Our market has taken huge steps forward in recent years and the introduction of a Motor …

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In our last blog we introduced the new Consumer Rights Act 2015, detailing some of the key changes introduced to protect consumers and simplify previous legislation. In this blog we take a closer look at how the changes will affect motor dealers and what you should be doing to ensure your business is protected. …

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The Consumer Rights Act 2015 came into force from 1st October and affects every business that sells directly to customers – including motor dealers. The Act is the biggest shake up in consumer rights law in a generation, seeking to simplify, strengthen and modernise previous legislation. The new law makes it …