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The number of pothole-related breakdowns attended by the RAC increased by 11% in the last three months of 2017, according to the breakdown service provider. The BBC has been requesting its viewers, listeners and website visitors’ pothole stories in the wake of the news, with roads all over the UK being …

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The new car market “remains at historically high levels” despite recent headlines focusing on a fall in registrations over the previous year. 2017 had the third highest number of new car registrations ever – behind only 2015 and 2016. Over 2.5m new vehicles were sold, with drivers benefiting from the safest, …

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Knowing what your customers are saying about you online, whether positive or negative, can help improve business success in many ways. Positive comments can be used for marketing purposes, either by sharing online reviews and social media posts, or even taking aggregate scores (or star ratings) and shouting about …

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Good customer service is essential to success and should be at the heart of every car retailer’s business. While still important, customer service is no longer just about your sales team interacting with potential buyers when they walk into your showroom. Making a good first impression is now more than ensuring …

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Customer service may have changed considerably since the birth of the automobile and the rise of car retailers but one thing has always remained essential to ensuring you have happy customers. Your staff. Your sales team is the face of your company, providing the great experience expected by customers when they …

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2017 has been a tumultuous year for the automotive industry, and the country as a whole, with Brexit having a huge impact on every aspect of the UK economy. Although the referendum was in June 2016, the implications continue to reverberate as the negotiations develop, and now those conversations are turning to …

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Thousands of pounds in aftersales revenue is being missed by franchised dealerships, according to data from autoVHC, the automotive aftersales solutions provider. Failure to complete vehicle health checks has resulted in dealers losing £11,295 each in potential additional income this summer. The average UK dealer …

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Car buying is changing as the new generation of young adults – millennials – steer away from making big purchases outright and choose instead to rent, lease or use finance options. Consumers now spread out paying for a vast array of possessions over months and years – from mobile phones to furniture, …

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Car Care Plan’s Group Chief Financial Officer (CFO) Simon Wright is a finalist for the Yorkshire Finance Director (FD) of the Year Award, which will be announced on Wednesday, 11th October. Simon has been Finance Director at Car Care Plan since 1999 and Group CFO for the past 12 years. Now in its 15th year, the …

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Domestic car sales down. Exports up. Is Brexit to blame? The new car market has continued its decline with the fifth consecutive monthly fall in registrations. While August saw a 6.4% decline in sales compared with last year, in stark contrast British car manufacturing gained a boost, with a 7.8% rise in the …