Articles

Why car retailers must monitor their businesses’ online reviews

Knowing what your customers are saying about you online, whether positive or negative, can help improve business success in many ways. Positive comments …


Customer service in the digital age

Good customer service is essential to success and should be at the heart of every car retailer’s business. While still important, customer service is no …


The bedrock of customer service at your car dealership

Customer service may have changed considerably since the birth of the automobile and the rise of car retailers but one thing has always remained essential …


2017 auto industry news round-up and looking ahead to 2018

2017 has been a tumultuous year for the automotive industry, and the country as a whole, with Brexit having a huge impact on every aspect of the UK …


Missing vehicle health checks costing dealers thousands

Thousands of pounds in aftersales revenue is being missed by franchised dealerships, according to data from autoVHC, the automotive aftersales solutions …


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